Welcome to our booking platform (the “Platform” or “We”). The Platform allows guests or tenants to perform online booking or reservations of properties and rooms (the “Service”). This privacy policy (the “Policy”) outlines our privacy practices with respect to the Service, including the ways your personal information and data are collected, stored, used and shared.
Providing us with your personal information is a choice you make. We appreciate that and thank you for making this choice. You are not legally obligated to provide us with this information, but we do need it to allow you to use the Service.
We act as data controllers and are responsible for the collection and use of any data that you submit or provide through the Service. In addition to this privacy statement, we may have additional policies or codes of conduct which will apply in relation to your use of the Service. If you have any questions about your use of the Service, please contact us.
What Kind of Personal Information is Collected?
- When you submit an inquiry, make a customer service request, or register an account, you provide contact information such as your name, address, mobile phone number, and email address.
- We may collect your credit or debit card information when you pay for the Service. This information is collected on our behalf by a payment processor.
- We may use cookies and similar tracking technologies to collect information on our website and via email.
- We may collect your IP address from your internet service provider and, when necessary, your bank details (e.g., for property owner payouts).
Use & Disclosure of Collected Information
We may share the information you provide with third-party service providers in order to:
- Communicate with you and respond to your requests.
- Enhance the security and safety of the Service (e.g., investigating suspicious activity).
- Develop new tools, products, or services.
- Identify and fix bugs.
- Conduct analytics and research to improve the Service.
- Comply with applicable law and assist law enforcement if required.
Your Rights
You have the following rights regarding your personal data:
- Request a copy of your personal data.
- Request correction of inaccurate or outdated data.
- Request deletion of data that is no longer necessary.
- Withdraw consent at any time (e.g., for marketing emails).
- Request data portability to another controller.
- Request restrictions on data processing where accuracy is disputed.
- Object to processing based on legitimate interest or direct marketing.
GDPR Notice
We comply with the European General Data Protection Regulation (GDPR) 2016/679:
- Consent: Personal data collected via consent is stored with proof of consent.
- Contract: Data is used to fulfill obligations under contracts and agreements.
- Legitimate Interest: Data may be processed where mutual interest exists and does not override privacy rights.
Data Retention
We retain personal information only as long as necessary for the purposes described. Data may be deleted from our systems without notice once it is no longer required.
CCPA Notice
California residents have the following rights:
- Right to Know: Request information about what data we collect, sources, business purposes, and sharing.
- Right to Deletion: Request deletion of personal information not essential for business operation.
- Right to Non-Discrimination: We will not deny services, charge different rates, or provide different quality for exercising rights.
- Do Not Sell My Information: We do not sell identifying information (e.g., name, contact). Ad networks such as Facebook and Google may collect electronic activity data.
Children’s Privacy
This Service is for users aged 16+. We do not knowingly collect data from children under 16 years old.
Cookies
We may use cookies and similar technologies for:
- Session management (e.g., keeping you logged in).
- Statistical analysis of usage.
- Improving user experience.
- Security and fraud prevention.
You can manage or block cookies via your browser settings. For advertising cookies, visit optout.aboutads.info.
Changes to This Policy
We may update this Policy from time to time. Notice will be provided via the Service. Continued use of the Service after changes constitutes acceptance.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: stefano@oasiseurope.nl
